Innovating Information Services

Saturday, April 3, 2010

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Thursday, February 18, 2010 This service is an excellent example of how mash-up innovation can lead to interesting new and unpredictable innovations. This one shows why Eric Schmidt's rehash of the old adage that if you behave properly, privacy is not an issue, is utter tosh.... when I tried the website, it clearly had been tilted by the slash-bbc effect, or just taken down for other obvious reasons (maybe burglars had proven his point ;-)

Wednesday, February 17, 2010


Flook: Check out this new service.... especially for those interested in emerging connections.... seredipidous:

Sunday, February 14, 2010

Project Demos - Tuesday May 11th 9am-1:30pm

Project Demos - Tuesday May 11th 9am-1:30pm
0900-0930 GROUP 1
0930-1000 GROUP 2
1000-1030 GROUP 7
1030-1100 GROUP 4
1100-1130 GROUP 5
1130-1200 GROUP 6
1200-1230 GROUP 3
1230-1300 GROUP 8
1300-1330 GROUP 9

Article Seminar 3 - Week 9 - 8/3/2010 - Relationships & Services

SEMINAR 2 – - Week 9 – 8/3/2010 - Relationships & Services

Read at least two of the papers in preparation for the seminar and be prepared to participate in a discussion of the issues in class!

SEMINAR GROUP A: NAB 110 Monday 4-5pm
Group 1
Group 2
Group 3
Group 4

SEMINAR GROUP B: NAB 110 Monday 5-6pm
IS480 students
Group 5
Group 6
Group 7
Group 8
Group 9

Campbell-Kelly, M. & Garcia-Swartz, D. D. (2007) From Products to Services: The Software Industry in the Internet Era.

Cook, S. D. N. & J. S. Brown (1999): Bridging Epistemologies: The Generative Dance Between Organizational Knowledge and Organizational Knowing. Organization Science, vol. 10, no. 4, pp. 381-400

Mathiassen, L. & Sørensen, C. (2008) Towards A Theory of Organizational Information Services. Journal of Information Technology, vol. 23, no. 4, pp:1-17.

Oard, D. W. (1997): The State of the Art in Text Filtering. User Modeling and User-Adapted Interaction: An International Journal, vol. 7, no. 3, pp. 141-178.

Scarbrough, H. (1995) Blackboxes, Hostages and Prisoners. Organization Studies, 16(6): 991-1019.

Wegner, P. (1997): Why Interaction is More Powerful Than Algorithms. Communications of the ACM, vol. 40, no. 5, pp. 80-91.

Article Seminar 2 - Week 8 – 1/3/2010 - Mobility & Ubiquity

SEMINAR 2 - Week 8 – 1/3/2010 - Mobility & Ubiquity

Read at least two of the papers in preparation for the seminar and be prepared to participate in a discussion of the issues in class!

SEMINAR GROUP A: NAB 110 Monday 4-5pm
IS480 students
Group 5
Group 6
Group 7
Group 8
Group 9

SEMINAR GROUP B: NAB 110 Monday 5-6pm
Group 1
Group 2
Group 3
Group 4

Brewer, J., Bassoli, A., Martin, K., Dourish, P., and Mainwaring, S. 2007. Underground Aesthetics: Rethinking Urban Computing. IEEE Pervasive Computing, 6(3), July-September, 39-45.

Dourish, P. and Bell, G. 2007. The Infrastructure of Experience and the Experience of Infrastructure: Meaning and Structure in Everyday Encounters with Space. Environment and Planning B: Planning and Design, 34, 3, 414-430.

Licoppe, C. (2004): Connected' presence: the emergence of a new repertoire for managing social relationships in a changing communication technoscape. Environment and Planning D: Society and Space, vol. 22, pp. 135-156.

Luff, P. & C. Heath (1998): Mobility in Collaboration. In Proceedings of ACM 1998 Conference on Computer Supported Cooperative Work. ACM Press.

Olson, G. M. & J. S. Olson (2000): Distance Matters. Human-Computer Interaction, vol. 15, pp. 139-178.

Sørensen, C. & D. Pica (2005): Tales from the Police: Mobile Technologies and Contexts of Work. Information and Organization, vol. 15, no. 3, pp. 125-149.

Urry, J. (2000): Mobile Sociology. British Journal of Sociology, vol. 51, no. 1, pp. 185-203.

Article Seminar 1 - Week 7 – 22/2/2010 - Co-ordination of Distributed Working

SEMINAR 1 - Week 7 – 22/2/2010 - Co-ordination of Distributed Working

Read at least two of the papers in preparation for the seminar and be prepared to participate in a discussion of the issues in class!

SEMINAR GROUP A: NAB 110 Monday 4-5pm
Group 1
Group 2
Group 3
Group 4

SEMINAR GROUP B: NAB 110 Monday 5-6pm
IS480 students
Group 5
Group 6
Group 7
Group 8
Group 9

Carstensen, P. and C. Sørensen (1996): From the Social to the Systematic: Mechanisms Supporting Coordination in Design. Computer Supported Cooperative Work: Journal of Collaborative Computing, vol. 5, no. 4, December, pp. 387-413.

Hinds, P. & D. Bailey (2003): Out of Sight, Out of Sync: Understanding Conflict in Distributed Teams. Organization Science, vol. 14, no. 6, pp. 615-632.

Schmidt, K. and C. Simone (1996): Coordination mechanisms: An approach to CSCW systems design. Computer Supported Cooperative Work: An International Journal, vol. 5, no. 2-3, pp. 155-200.

Schneiderman, B. and P. Maes (1997): Direct manipulation vs Software Agents: Excerpts from debates at IUI 97 and CHI 97. Interactions, no. November-December, pp. 42-61. Sørensen, C. & D. Pica (2005): Tales from the Police: Mobile Technologies and Contexts of Work. Information and Organization, vol. 15, no. 3, pp. 125-149.

Zolin, R., P. J. Hinds, R. Fruchter, & R. E. Levitt (2004): Interpersonal trust in cross-functional, geographically distributed work: A longitudinal study. Information and Organization, vol. 14, pp. 1-26.

Friday, February 5, 2010

Connectivity Scorecard

Check out the Nokia Siemens Connectivity Score card:

Wednesday, February 3, 2010

Economist Social Networks Report

For most of the groups, social networks form an element of the initial design plans, so why not have a look at the Economist Quarterly Technology Report on this particular Issue? It can hardly harm ;-)

iPad - Economist

The Economist has an interesting article about the iPad:

Tuesday, February 2, 2010

Week 4 Seminar Group Status

Week 4 Seminar Group Status. In case you are interested in the whiteboard notes from the Week 4 Seminar on group progress, then download the image here (right-click on the link to download):

Saturday, January 30, 2010


PICTUREs. This Monday February 1st we will continue our project group discussion, so please can each group make sure they meet up with a filled-in PICTURE, which will greatly help me offering advice!.

Friday, January 29, 2010

Design for humans

Design for Humans. Discussion of usability and the difference between designing for technology experts and for ordinary consumers:

Council Twittering

Group 6. Read this...:

Wednesday, January 27, 2010

Previous Project Reports

Previous Project Reports. You can download a zip file with examples of previous reports here: Please note that I could not find the ones from the past two years, but if I do, I will upload a couple.

Tuesday, January 26, 2010

IS414 Project Groups

IS414 Project Groups: Here is the list of people across groups with indication of theme. Please comment changes:

GROUP 1 - Personalised Tourist Support

GROUP 2 - Amateur Football Social Network

GROUP 3 - Restaurant Reviews

GROUP 4 -1$ a Day Tourist Guide

GROUP 5 - Urban Computing Game for Tourists

GROUP 6 - News Reader Payment Model

GROUP 7 - Student website

GROUP 8 - Price comparison services for developing countries

GROUP 9 - ?

Monday, January 18, 2010

iPhone credit card payments

iPhone credit card payments. Regarding our discussion of interesting design ideas, have a look at this example of an interesting and useful idea for a small device for individuals accepting credit card payments - presented by founder Kevin Rose

Google and China

Google and China. As discussed at the first lecture of IS414, I was asked by Al Jazeera English to comment on the issue of Google and China in an edition of Inside Story. See the debate on

Monday, January 12, 2009


Here are some links that may be of interest (either for fun or more seriously): (Dig back to see what the Web looked like in "the old days" up to 13 years ago) (Mobile phone users banging into lamp posts!) (Article about multitasking and interruptions) (Washington Post article about mobile phones) (Explanation of the innovation hype cycle) (website genrator with Web 2.0 functionality) (serious social networking) (TV on your PC) (BBC on your PC) (Microblogging bought by Google) (Microblogging) (ruby on rails) (Google Android article) (Check out this one for dataportability across web 2.0 services!!),3800010403,39169917,00.htm (Data loss the death to mobile computing in the UK civil service?) (Good quick overview of the early history of computing) (Using a portable GPS for treasure hunts) (A funny article about this from The Register) (Mobile phones as radiation sensors - now that's convergence - only in America, eh? ;-) (funny video about Internet services at party - litle bit explicit so not for delicate minds, though) (BBC story on mobile phone networks in developing countries) (Driving in the future?) (Excellent site on convergence) (Unfortunately this will only be released March 2008, so too late for us :-( (Apple's designer Jonathan Ive gets inspiration for 60s German design) (Forget Big Brother or Little Sisters looking over you - stalk some celebrities and make money!),,2028752,00.html (The world is a poorer place with mobile phones),39024667,39161662,00.htm (What is Web 2.0?),39024667,39159174,00.htm (What is a mash-up?) (1000s of references on books and papers on mobile commerce) (Vodafone is keen for you all to upload your apps and to test others') (Excellent discussion group for the Mobile Society) (World's fastest mobile phone growth in India) (The Mobile Life project in Sweden) (The Mobile Life project in Sweden) (The Mobile Life project in Sweden) (Excellent 5 min video about the Web from Digital Ethnography at Kansas University) (BT has put a massive amount of stuff online in a museum) (Middle class feel squeezed) (Great service helping mobile phone users to deceive others) (Excellent download on how to be creative) (The Register fun with mobile working) (Special Issue on Mobility & Aesthetics) (Mobile payments) (Steve Mann) (Don Norman) (Norman Nielsen Group) (mobility of money as predictor for spread of epidemics) (The long tail of consulting) (A new way of publishing books: download or print-on-demand) (Mobile collaboration software) (The newest hype on WiFi sharing - Skype has invested in FON) (Aggregation of personal information Web 2.0 style - check yourself or me) (Mechanical Turk Project) (End of Year Show 2005) (Mobile Media Metadata project - Berkley/Yahoo! research partnership) (The company who's name I'd forgotten at the seminar) (talking badges at hospitals),1,1;linkingpublicationresults,1:112489,1 (New Mobility Journal) (Carsten on The Long View, BBC Radio 4) (Interesting design website) (Review of recommender systems) (RFID Virus) (ITU on Ubiquitous Computing) (Extreme Mobility)

Media Clippings

Here are some media documents related to the course: LaurieTaylor-MrBloggy.pdf NY-TimesGeographyInnovation.pdf MotionSensor.pdf MobileCommunications.pdf MicrosoftVsGoogle.pdf EconomistTechQuart1.pdf Batteries.pdf FrogDesignMind.pdf Web2-0FT.pdf iPodFirstAid.pdf CelebrityMarketplace1.pdf CelebrityMarketplace2.pdf EconomistTechQuart2.pdf Love-e–Love-e-not.pdf 3GJapan.pdf eyebud.pdf MobileMenace.pdf Gossip.pdf MobileMovingImages.pdf MillionDollarStudent.pdf SmartsOrStress.pdf BBC-RFID.pdf PhonesOnPlanesCNN MartinLukes.pdf RFID-TaggingWorkers.pdf

Additional Optional Readings


Week 1 Information Services Design
McKinsey Web 2.0 article
Lyytinen Et Al 2004 — Next wave of computing
Ackerman 2000: Social requirements and technological support
Karrberg & Liebenau 2006: Mobile services

Week 2 Social Technology
Sorensen (Forthcoming): Unpacking Ubiquity
Arnold 2003: Janus Face of Mobile Phone
Angell & Kietzmann 2006: RFID and the end of cash?
Sorensen & Gibson: Ubiquitous visions and opaque realities

Week 3 Mobilising Interaction
Sorensen et al 2008: Enterprise mobility paper synthesising results from 11 fieldstudies
Kakihara & Sorensen 2002: HICSS paper on mobile interaction
Pica & Kakihara 2003: The Duality of Mobility. ECIS 2003 paper
KakiharaSorensen2004: Modern professionals from INFO Journal

Week 4 Interaction Context
Ciborra 2006: The Mind or Heart

Week 5 Studying Interaction

Week 6 Organising Interdependencies
Sorensen & Al-Taitoon 2008: Organisational Usability paper
Knorr Cetina & Bruegger 2002: Global microstructures
Kakihara Sorensen & Wiberg 2004: Fluid working
Whittaker Et Al 1997: Characteristics of light interaction
Nardi Et Al 2000: The role of instant messaging at work
Wiberg & Whittaker 2005: Managing interruptions A long list of resources on interruptions (around 300 I would think, so don't read all of them ;-)
Robertson, Sorensen & Swan2001: Knowledge workers and ICT
Courpasson 2000: Soft bureaucracies
Wiredu & Sorensen 2006: Control in mobile work
Al-Taitoon & Sorensen, 2004: User-support for global mobile workforce
Nardi Et Al 2002: How networking also is working

Week 7 Convergence

All of Lawrence Lessig's books are now available under Creative Commons License at
Week 8 Design Challenges

Week 9 Global Infrastructure
Yoo, Lyytinen & Yang 2005: Mobile broadband services in South Korea
Tilson et al 2006: Wireless internet standards development

Week 10: Future Directions


We will bring along 11 books that could have direct practical use for your projects. They are all one design on one way or the other and you will be allowed to borrow one book at a time and will be personally responsible for returning it. Daniele will maintain the list of who has what book. He also have a couple of DVDs you can borrow and return when you have watched.

Benyon, Turner and Turner (2004): Designing Interactive Systems: People, Activities, Contexts, Technologies. Addison Wesley.

Mccullough (2004): Digital Ground: Architecture, Pervasive Computing, and Environmental Knowing. vol. The MIT Press. Cambridge, Massachusetts.

Moggridge (2006): Designing Interactions. The MIT Press.

Norman (1988): The design of everyday things. USA: Basic Books.

Norman (1999): The Invisible Computer: Why Good Products Can Fail, the Personal Computer Is So Complex, and Information Appliances Are the Solution. MIT Press.

Norman (2004): Emotional design: Why we love (or hate) everyday things. USA: Basic Books.

Saffer (2007): Designing for Interactions. New Riders.

Schiller and Voisard (2004): Location-Based Services. San Francisco: Morgan Kaufmann.

Thackara (2005): In the Bubble: Designing in a Complex World. Cambridge, Massachusetts: MIT Press.

Umar (2004): Mobile Computing and Wireless Communications: Applications, Networks, Platforms, Architectures, and Security. NGE Solutions.

Horst & Miller (2006): The Cell Phone: An Anthropology of Communication. Berg Publishers

Jeffrey L. Funk (2004): Mobile Disruption: The Technologies and Applications That are Driving the Mobile Internet. Wiley & Sons

Study Pack

I have uploaded the study pack as well:
Campell-KellyGarcia-Swartz2007 (Not included formally in 2008/2009)
HeatKnoblauchLuff2000.pdf (Not included formally in 2008/2009)
HindsBailey2004.pdf (Not included formally in 2008/2009)
Licoppe2004.pdf (Not included formally in 2008/2009)
Urry2000.pdf (Not included formally in 2008/2009)
Wegner1997.pdf (Not included formally in 2008/2009)
ZolinEtAl2004.pdf (Not included formally in 2008/2009)